Making A Purchase

• Browse the Teddy4u online shop. It is preferable to register. Registered users can login at a later date to check the status of their orders, change preferences, and expedite future purchases. Please ensure you have entered your email address correctly.

 

• By clicking the "add to cart" button - your item will be added to the shopping cart. You may edit your shopping in the one-page checkout. Products can't be mixed between categories. Separate orders must be made for items in each of the five categories.

  

• We accept debit/credit card payment from most cards including Mastercard, Visa, Visa Delta, Visa Electron, JCB, Solo, Maestro. Card payments are handled securely by RBS WorldPay. We also accept cheque and Bank Transfer payment (British Pounds only). No Vat charge.

 

• In the one-page checkout please confirm billing and delivery details, saving each part by clicking the "save" button.

• Select the relevant category delivery from the available shipping methods.

• Select your preferred payment option, click that you agree to the terms and conditions and click the "place order" button.

• If paying by credit or debit card enter your card details on the RBS WorldPay payment page.

• If an item is not in stock you will be given the option of selecting a substitute item, waiting until the item is in stock or cancelling your order. If you pay by cheque or Bank Transfer please check with Teddy4u that the stock is available and has been allocated to you before sending the payment. This does not apply to credit/debit card payment.

• Once your order has been received it will be in the "open" phase, then "processed" and finally "completed" once it has been sent out for delivery. You will receive an update by email for each of these phases. You can also sign into your account to check the progress of your order, re-order, see previous orders and print out invoices.

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Extra Discounts

Xtra discounts on total products ordered:

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Delivery Schedule

Wholesale Category One:

• Courier: mainland England, Scotland, Wales and Northern Ireland/Republic of Ireland
  

• Delivery: 1 - 3 working days

• Ordering: wholesale one category products can't be mixed with other categories

Republic of Ireland customs regulations will be in force and any additional payments concerning customs must be paid by the customer. Also no responsibility can be accepted by Teddy4u for any damage to the packaging by customs.

 

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Wholesale Category Two:

• Courier: mainland England, Scotland, Wales
  

• Delivery: 10 working days (within 5 working days if payment by bank transfer)
  

• Ordering: wholesale two category products can't be mixed with other categories

 

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Wholesale Category Three:

• Courier: mainland England, Scotland, Wales and Northern Ireland/Republic of Ireland
  

• Delivery: 1 - 3 working days

• Ordering: wholesale three category products can't be mixed with other categories

Republic of Ireland customs regulations will be in force and any additional payments concerning customs must be paid by the customer. Also no responsibility can be accepted by Teddy4u for any damage to the packaging by customs.

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Promotional Bears:

• Courier: mainland England, Scotland, Wales (including £35 origination)

• Delivery: 15 working days from receipt of confirmed artwork and payment
  

• Ordering: promotional category products can't be mixed with other categories

 

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Promotional Bugs:

• Courier: mainland England, Scotland, Wales (including £35 origination)

• Delivery: 15 working days from receipt of confirmed artwork and payment
  

• Ordering: promotional category products can't be mixed with other categories

 

 

Should an item not be in stock it could take a little longer. We will keep you informed.

We cannot take responsibility for any failure of the postal services to deliver an item in the specified time.

 

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Back Orders

If your item is not in stock you will always be emailed with the option to cancel your order if you would rather not wait. Or you can simply choose another item which is in stock.

 

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Tax Charges

All orders made are free from VAT.

 

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Credit Card Security

All credit card numbers are encrypted in the WorldPay software when the order is placed using 128 bit encryption. They are only decrypted after they reach their computer. They are not held in clear text on any web site.

 

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Guarantee

If a wholesale order is incorrect or damaged please notify us promptly so the situation can be rectified.

The buyer shall become responsible for the goods when accepted from the carrier.

Sales are considered business to business and not to consumer.

Any returns without prior consent from Teddy4u will not be accepted.

 

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Contact

Please contact us using the contact form. Your query will be responded to quickly.

Teddy4u

149 Manor Drive North

York

YO26 5SD

 

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